USER AGREEMENT The following User Agreement ("Agreement") governs the use of the House of Couture Ltd ("Company" and "Vendor") site ("Site"). Please read the rules contained in this Agreement. You can access this agreement at various points throughout the Site. Your use of the Site will constitute your agreement to comply with the rules stated here in. If you cannot agree with these rules, please do not continue using the Site. House of Couture Ltd and House of Couture Ltd contractors ("Service Provider") (jointly referred to as "We") expressly reserve the right to revise the rules contained in this Agreement. You are encouraged to periodically visit this page to review the rules. Notice of revisions to this agreement will be announced on this page. Continued access of the Site will constitute your acceptance of the changes or revisions to the Agreement. INTERNET ORDERS  CANCELLATIONS & RETURNS At House of Couture Ltd, we want you to be satisfied every time you shop with us. Occasionally however, we know that you may want to return items. To help you with this process please see our returns policy below. The United Kingdom's Distance Selling Regulations stipulate that as a consumer, you have the right to cancel the contract for the purchase of an item within seven working days of delivery. Once despatched to you, we accept the return of all returnable items only if they are unworn, are in their original condition and in a resalable condition i.e. clean, intact, with hangers and all tags still attached by their original means, and in the original packaging in which it was sent. Garments that have deodorant stains or odours will not be accepted. If you return the goods within 7 days, we will issue a full refund for the price that you paid for the item, delivery charges for the item will not be reimbursed. Items received after this time will be refused and sent back to you. You are responsible for the safe return of products to us, including the cost of doing so. It is recommended that you insure your return parcel in case of loss or damage. Please note: We will not accept any refund requests on multiple orders. To cancel your purchase contract please E-Mail returns@houseofcouture.co.uk, the reply will fully explain the returns procedure. If you have decided to return your products to House of Couture Ltd we will refund you within 30 days of cancellation, provided that the terms of this agreement have been met. We will endeavour to send you an e-mail to let you know when we have processed your return. This section has been introduced to incorporate the new European Directive on distance selling which is incorporated into UK law by The Consumer Protection (Distance Selling) Regulations 2000. This returns policy does not affect your statutory rights. DAMAGES We recommend you inspect your package for damage before accepting it. If your package appears to have incurred damage in shipping you would be advised not to accept the parcel. If you have already received the package and then notice the damage, make sure that you keep the packaging and contact us within 72 hours to report the damage and request a returns authorisation number. Please check quantity of pieces delivered against the carrier's paperwork and note shortages against the carrier's documentation. RISK As soon as we have delivered the products to your door you, the customer, are responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. ITEM DESCRIPTION We have made every effort to ensure that the information contained within this website is as accurate as possible. Please note that colours displayed will depend upon the settings of your computer and monitor and it is therefore impossible to guarantee that the colour your monitor displays will accurately represent the colour of the product ordered. Similarly, sizes between manufacturers may vary. Where possible a size chart is provided as a guide only. This chart shows the standard measurements for British ladies dress sizes. ITEM AVAILABILITY All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. ITEM VIEWING All products on this website are available for viewing at the stockists mentioned on the stockists page.